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Managing for Performance

You may be a seasoned manager on one that has just started on the job. Either way, the challenges of today are putting you in a new position. Today, more then ever, the most important task that managers have is to enable the people working for them to achieve optimum performance in their roles.

The most valuable asset of a 21st-century institution, whether business or nonbusiness, will be its knowledge workers and their productivity.

Knowledge Worker Performance

To get a handle on where your people are in terms of performance, you must sit down and talk to them about their tasks. The best person to tell you what they need to be doing is the knowledge worker actually doing the work. You must ask these three questions from each person:

• What the task is?
• What it should be?
• What hinders you from accomplishing your task?

Once you helped the person think through the task, then it is your job to create an environment in which performance can occur (much like a gardner, who cannot make a plant grow, but it can create an environment in which growth can occur).

Next Steps

Please call or send email to the address below to setup an appointment to see how You and I could work together to make you an even more successful manager and your organization an even more successful organization.

I am looking forward to working with You!

Call (512) 775-7864 or send email to teleki@acm.org to setup a free, no-obligation appointment.